FAQ
Support
Frequently asked questions
Find clear answers about our products, delivery, setup, and support.
How do I choose the right security device?
Choose based on the area you want to monitor, the features you need, and whether you prefer a standalone device or a connected system.
Is setup difficult?
Our devices are designed for straightforward setup. Follow the instructions included with your product and contact our support team if you need help.
How long does delivery take?
Delivery times vary by destination and availability. You will receive tracking information when your order is dispatched.
What if I need support after purchase?
Send us an email with your order details and a description of the issue. Our support team will assist you.
Can I change or cancel my order?
Under normal circumstances if you contact us within 7 days after you have purchased our product, you will have no problem cancelling your order.
Do you offer product guidance?
Yes. Email our team with your requirements and we can help you identify a suitable option but primarily all our products possesses manual instructions to help a user set up.